Delaware-based auto warranty firm faces consumer fraud probe

WILMINGTON, Del. (AP) — A Delaware-based auto service contract company is under investigation following complaints from customers around the country.

The News Journal <a target=”&mdash;blank” href=”https://www.delawareonline.com/story/news/2018/03/06/delaware-auto-warranty-company-investigated-consumer-fraud/390312002/”>reports</a> that a recorded message at American Standard Auto Protection in Wilmington informed callers Friday that the company would no longer accept new clients and couldn’t maintain obligations to current customers. The message told existing clients that they’d receive instructions on how to file financial claims, while those with active claims were told to contact their financial institutions.

Delaware Department of Justice spokesman Carl Kanefsky says the state’s attorney general’s office opened a consumer fraud investigation following accusations of improper denial of claims, failure to pay for warranted repairs and refusal to provide refunds after contract cancelations.

Officers listed on parent company filings didn’t return the newspaper’s requests for comment.

———

Information from: The News Journal of Wilmington, Del., <a target=”&mdash;blank” href=”http://www.delawareonline.com”>http://www.delawareonline.com</a>

Free News Delivery by Email

Would you like to have the day's news stories delivered right to your inbox every evening? Enter your email below to start!

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.